Quick Skills: Customer Service
“Put the customer first” is basic advice of successful companies for keeping current customers and enticing new ones. Giving customers what they want, increasing customer loyalty, and eliminating customer dissatisfaction is the focus of this Quick Skills book.
Program Details
- 9categories
- 43topics
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Why Quick Skills: Customer Service?
“Put the customer first” is basic advice of successful companies for keeping current customers and enticing new ones. Giving customers what they want, increasing customer loyalty, and eliminating customer dissatisfaction is the focus of this Quick Skills book.
Whatever the field—whether working in retail stores, service firms, government agencies or non-profit organizations—customer service employees should be able to “read” a customer’s wants and needs and respond appropriately. The challenge is to provide high-quality, timely service for all customers.
Each workshop/chapter of Customer Service includes an opening story, specific guidelines for providing excellent customer service, several critical thinking and problem solving activities, a wrap-up of key points and related websites. A Facilitator/Instructor Guide accompanies Customer Service and each of the other Quick Skills books.
Real-World Examples
Each workshop/chapter of the Quick Skills Series includes an opening story that students can connect with.
Facilitator/Instructor Guide
A Facilitator/Instructor Guide accompanies each of the other Quick Skills books.
Explore Quick Skills: Customer Service Lessons
Try free demo lessons straight from the program to see if Quick Skills: Customer Service is right for your students. View video content, sample real lesson materials, and assessment questions. Dive into the program and get the full experience.
Lessons
Putting the Customer First
- Your Customers – Your Company’s Greatest Asset
- Each Customer Is Important
- Giving Customers What They Want
- Determining Customer Satisfaction
- Seeing Things from the Customer’s Point of View