The Quick Skills Series of print and online resources meets the single-topic training needs of school courses and professional development for adults.
Each title in the Quick Skills Series can be used as an individual learning tool, in which learners work or their own, or for directed learning by an instructor. You can expand your students’ career skills by combining several Quick Skills titles into a customized learning plan designed specifically for your group. The short, 100-page print and ebooks can be used effectively as a basic text for limited time frames or as a supplement to other materials.
This book explores the kinds of conflict you experience on an almost daily basis, at work and also among your friends and family. Understanding how and why conflict arises and how you can better manage conflict in your own life will improve your work relationships, bring more harmony at home, and reduce your stress.
Each workshop/chapter of Handling Conflict includes an opening story, specific guidelines for resolving conflict, several critical thinking and problem solving activities, a wrap-up of key points and related websites. A Facilitator/Instructor Guide accompanies Handling Conflict and each of the other Quick Skills books.