Quick Skills

Each title in the Quick Skills Series can be used as an individual learning tool in which learners work on their own, or in a directed learning setting with an instructor. You can expand your students’ career skills by combining several Quick Skills titles into a customized learning plan designed specifically for your classes. The short, 100-page Interactive E-Textbooks are effective as basic texts or as supplements to other materials.

Handling Conflict

This book explores the kinds of conflict you experience on an almost daily basis, at work and also among your friends and family. Understanding how and why conflict arises and how you can better manage conflict in your own life will improve your work relationships, bring more harmony at home, and reduce your stress.

Each workshop/chapter of Handling Conflict includes an opening story, specific guidelines for resolving conflict, several critical thinking and problem solving activities, a wrap-up of key points and related websites. A Facilitator/Instructor Guide accompanies Handling Conflict and each of the other Quick Skills books.